Digital Content Associate, Prime Video Sports

Are you interested in shaping the future of live sports broadcasting? Do you want to set high standards on how Amazon customers are watching live sports?

If so, you might be the right person for the Content Associate role on the Prime Video Live Events team, which brings new sports leagues and other live broadcast events to Prime Video customers around the world.

Key job responsibilities

The primary responsibility of the role is to perform quality checks on web pages and digital content for Prime Video Sports.

The associate needs to perform QA checks on Sports detail pages to ensure the best streaming experience for Sports fans.

The role will require the candidate to quickly understand the Prime Video Sports operation workflow tools.

The associate needs to continuously adapt and learn new features on the tools and improve on his/her acumen to quickly fix up metadata issues. He/she has to follow the QA SOP to spot/catch errors in the detail pages.

The associate needs to perform content quality checks to qualify user experience for content streaming on the PV Sports platform. He/she will need to use software tools for quality audit, metadata editing and data capture.

The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his/her compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals.

The associate should be a team player and come up with improvement ideas to his/her direct report and improve the QA process.

The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.

The role is an individual contributor role.

The role requires a graduate degree with exposure to MS office and comfort with numbers.

In addition the associate should have attention to detail, good communication skills, and a professional demeanor.

A passion for international sports (such as football and basketball) is mandatory.

A day in the life

The primary responsibility of this role is to perform various tasks related to content for the Prime Video Sports catalog, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure. The associate should have working knowledge of MS office to capture data on daily basis.

About the team

Prime Video is a premium streaming service that offers customers a vast collection of TV shows, Sports, and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.

Basic Qualifications

- Bachelor's degree

- Speak, write, and read fluently in English

- Experience with Microsoft Office products and applications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Interest in Sports such as football or basketball

Preferred Qualifications

- Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphics

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