General Manager, Hospitality

Job Description Summary

The General Manager, Hospitality is responsible for effectively and profitably leading all day-to-day efforts of Sporting Kansas Citys food and beverage operations including concessions, catering, and premium experiences. The General Manager, Hospitality functions as the primary business leader overseeing operations and experience for hospitality at Childrens Mercy Park, Compass Minerals National Performance Center, Three Points event space, and 3 youth sports facilities in the Kansas City metro. and exceeding expectations of guest experience, financial performance, and creative execution for hospitality. The ideal candidate will have experience as a proven leader in stadium/arena food & beverage and align with Sporting Kansas Citys brand purpose: We create memories through personalized experiences with our Club.

Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. We encourage all talented individuals looking for a challenge to apply.

Job Description

Essential Functions

• Serve as the hospitality leader responsible for all food & beverage hospitality operations; collaborating with departments across the entire organization to elevate the hospitality experience for fans, athletes, staff, sponsors, and others who interact with Sporting Club brands.
• Develop, maintain, and execute the annual hospitality strategic and financial plans in conjunction with department staff and cross-functional departments within the organization.
• Recruit, hire, and coach hospitality associates, motivating them to deliver their best and enhance the performance and culture within the department.
• Oversee and enforce best practices and code requirements related to the standards of safety and sanitation in all activities across the department.
• Oversee departmental financial reporting for operational and capital expenses, along with event recaps. Confirm the adherence to best practice and budgetary restrictions for food costs, labor margins, and other key organizational metrics.
• Lead a cohesive management team, including developing talent, promoting from within, coaching, and performance management
• Lead the full-time hospitality associates in recruiting, hiring, and training event-day, part-time, and seasonal hospitality associates to ensure flawless execution of service.
• Develop training and operational systems, policies and procedures that allow the hospitality team to consistently deliver the Sporting Kansas City standards of safety, quality food, remarkable service and pristine cleanliness.
• Establish a rapport with fans, members, guests and groups to ensure satisfaction and when necessary, address complaints in a professional manner.
• Responsible for developing and managing effective asset management programs in all Sporting Kansas City Hospitality facilities, including daily cleanliness, sanitation, organization, safety and preventative maintenance.
• Represent Sporting Kansas City in a professional manner at all times.
• Perform other related tasks as assigned.

Personal Attributes

• Strong organizational, communications and interpersonal skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Independent judgment to plan, prioritize and organize a diversified workload.
• Ability to coordinate and lead multiple tasks and projects.
• Ability to demonstrate poise, tact and diplomacy. Strong teamwork aptitude required.
• High level of interpersonal skills to handle sensitive, confidential situations and information.
• Self-motivated and goal-driven.
• Professional appearance and attitude, as well as ability to work with others.

Skills and Experience

• Bachelors Degree in Hospitality Management, Business, Culinary Arts or other related field preferred.
• Minimum of seven (7) years of food and beverage and/or hospitality management experience, including a minimum of three (3) years of experience in a senior manager and/or director level position at a stadium, arena, or other high-volume public assembly venue required.
• Extensive experience successfully managing and operating a budget.
• Strong knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses.
• Ability to express service excellence and product knowledge.
• Strong knowledge of Health Department Regulations.
• Understanding of human resources policies and procedures.
• Capacity to adapt to the unique and vibrant Kansas City market.
• Fluency to speak, read, and write in the English language.

• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must be at least 21 years of age.
• Required to sit, stand and walk.
• Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
• Associate will be required to travel between Sporting Kansas City facilities within the Greater Kansas City Metropolitan Area using personal transportation.
• Ability to work non-traditional hours and game days, including evenings, weekends and holidays as necessary